Privacy Policy

Limo At Door ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with global data protection regulations including the GDPR (EU), CCPA (California), and other applicable laws.

1. Information We Collect

  • Personal Information: Name, email, phone number, billing address, etc.
  • Booking Information: Pickup and drop-off locations, dates, vehicle preferences.
  • Payment Details: We use secure third-party providers for payment processing (e.g., Stripe).
  • Device/Usage Data: IP address, browser type, pages visited, and usage patterns.

2. How We Use Your Information

Your data is used for the following purposes:

  • To provide and manage your bookings.
  • To send service-related notifications and updates.
  • To improve our services and personalize your experience.
  • To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing

Under GDPR, we process your data under one or more of the following legal bases:

  • Performance of a contract
  • Legal obligation
  • Consent (for optional communications)
  • Legitimate interest

4. Your Rights

You may have rights under data protection laws, including:

  • Accessing your personal data
  • Correcting inaccurate information
  • Requesting data deletion
  • Objecting to or limiting data processing
  • Withdrawing consent
  • Filing a complaint with a regulatory authority

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined above and to comply with legal obligations.

6. Sharing Your Information

We do not sell your data. We only share it with:

  • Service providers (e.g., payment processors, email services)
  • Government or law enforcement when legally required

7. Cookies and Tracking

We use cookies to enhance user experience. You can manage or disable cookies in your browser settings.

8. International Data Transfers

If you are accessing our services from outside the United States, your data may be transferred and processed in countries with different data protection laws. We ensure appropriate safeguards are in place.

9. Children's Privacy

Our services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors.

10. Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Last Updated: September 7, 2025